{"id":2953,"date":"2021-06-06T13:48:25","date_gmt":"2021-06-06T21:48:25","guid":{"rendered":"https:\/\/demo45.com\/loyalty\/?page_id=2953"},"modified":"2025-03-14T23:53:32","modified_gmt":"2025-03-15T07:53:32","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/demo45.com\/loyalty\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h2>News<\/h2>\n<p>09\/02\/25<\/p>\n<p>Please be aware that do not gift or receive any World of Hyatt GOH award to\/from strangers especially from china. It may get your account flagged. And non of all status upgrade shops would tell their buyers what kind of risk they are going to take.<br \/>\n<a href=\"https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2024\/10\/2024-10-16-08-31-52.png\"><img decoding=\"async\" class=\" wp-image-7243 aligncenter\" src=\"https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2024\/10\/2024-10-16-08-31-52-300x34.png\" alt=\"\" width=\"528\" height=\"60\" srcset=\"https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2024\/10\/2024-10-16-08-31-52-300x34.png 300w, https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2024\/10\/2024-10-16-08-31-52-1024x116.png 1024w, https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2024\/10\/2024-10-16-08-31-52-768x87.png 768w, https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2024\/10\/2024-10-16-08-31-52-500x57.png 500w, https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2024\/10\/2024-10-16-08-31-52.png 1360w\" sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/a><\/p>\n<p>22\/02\/24<\/p>\n<p>Please accept our sincere apologies for all the delayed orders. Due to unknown database error with some fields, some orders placed between Feb 7th and Feb 18th, 2024 which were not generated and sent to backned correctly.<\/p>\n<p>If your order is still in process and placed during that timeframe, please reply us with your order conformation to let us know if you want to keep going or cancel your order.<\/p>\n<p>19\/02\/23<\/p>\n<p>Cashback program and Wallet system have launched, please visit <a href=\"https:\/\/demo45.com\/loyalty\/earn-cashback-and-wallet-credit\/\"><span style=\"color: #3366ff;\"><strong>here<\/strong><\/span><\/a> for more details.<\/p>\n<p><span style=\"color: #ff0000;\">*Please note that some upgrade services might be delayed recently due to Christmas long weekend is coming. Your order may not be able to complete within the estimated\u00a0 timeframe, but please rest assured that we will do our best to get your order done as soon as possible.\u00a0<\/span><\/p>\n<h2>Ordering and payment<\/h2>\n<p>1. Q: How can I order?<br \/>\nA: You can order easily using our online platform. When you find an upgrade service you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.<\/p>\n<p>Our sales staff can also process other payment types manually, including some popular Cryptocurrency, Perfect Money, or Western Union. To pay using one of these methods, please contact us to place your order.<\/p>\n<p>2. Q: What payment methods can I use?<br \/>\nA: We accept Stripe and PayPal so that you can use the major credit cards.<\/p>\n<p>3. Q: What should I do if the payment is not accepted?<br \/>\nA: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can&#8217;t make the payment, please contact <span style=\"color: #3366ff;\"><strong><a style=\"color: #3366ff;\" href=\"mailto:service@loyaltyworld.ca\" target=\"_blank\" rel=\"noopener\">service@loyaltyworld.ca<\/a><\/strong><\/span> or <a href=\"mailto:loyaltyworld@gmx.ca\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #3366ff;\">loyaltyworld@gmx.ca<\/span><\/strong><\/a> notify us about the problem. We can manage the order manually.<\/p>\n<p>4. Q: How can get offer of bulk amounts?<br \/>\nA: Sorry, we do not offer volume discounts. We have our own cashback programme. You also can earn instant Store Credit by purchaing or leaving a review on third-party review sites.<\/p>\n<p>5. Q: How do I use my store credit?<br \/>\nA: If you balance in your Wallet, you can use your store credit at checkout page and pay with your store credit up to 50% for your order..<a href=\"https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2021\/10\/Wallet-Credit.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-4160 aligncenter\" src=\"https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2021\/10\/Wallet-Credit.jpg\" alt=\"\" width=\"954\" height=\"806\" srcset=\"https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2021\/10\/Wallet-Credit.jpg 954w, https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2021\/10\/Wallet-Credit-300x253.jpg 300w, https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2021\/10\/Wallet-Credit-768x649.jpg 768w, https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2021\/10\/Wallet-Credit-500x422.jpg 500w\" sizes=\"(max-width: 954px) 100vw, 954px\" \/><\/a><\/p>\n<p>6. Q: How do I cancel an order?<br \/>\nA: If you are a verified member, please log in your account and go to My Profile &gt; Orders to find the order you would like to cancel. Once we receive your order cencellation request, we will approve it and issue a full refund to your original paymant method as soon as possible <strong><span style=\"color: #ff0000;\">if we have not proceed your order yet<\/span><\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2021\/06\/cancel1.jpg\"><img decoding=\"async\" class=\"alignnone size-large wp-image-2956\" src=\"https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2021\/06\/cancel1-1024x347.jpg\" alt=\"\" width=\"1024\" height=\"347\" srcset=\"https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2021\/06\/cancel1-1024x347.jpg 1024w, https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2021\/06\/cancel1-300x102.jpg 300w, https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2021\/06\/cancel1-768x260.jpg 768w, https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2021\/06\/cancel1-500x170.jpg 500w, https:\/\/demo45.com\/loyalty\/wp-content\/uploads\/2021\/06\/cancel1.jpg 1460w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><a id=\"faq-7\"><\/a>7. We have big sales on lots of upgrade services and offer lots of ways to earn free Store Credits. So please do not tell us some nonsense like you know some people who also want to purchase upgrade services from us, then ask for a slight discount. If you could not even have ability to afford the price we offer, please leave us away to find other sellers anywhere else.<\/p>\n<p>8. Do Store Credits expire?<br \/>\nYour Store Credits never expire, so you can freely use at anytime.<\/p>\n<p><a id=\"faq-9\"><\/a>9. What Is a Business\/ Working Day?<br \/>\nA business\/ working day is a popular unit of time measure that typically refers to any day in which normal business operations are conducted. In Western countries, this is generally considered to be Monday through Friday from 9 a.m. to 5 p.m. local time and <span style=\"color: #ff0000;\"><strong>excludes weekends and public holidays<\/strong><\/span>.<\/p>\n<p>10. What if I do not receive the status I purchase?<br \/>\nYou can reach out to us at <span style=\"color: #3366ff;\"><strong><a style=\"color: #3366ff;\" href=\"mailto:service@loyaltyworld.ca\" target=\"_blank\" rel=\"noopener\">service@loyaltyworld.ca<\/a><\/strong><\/span> or <a href=\"mailto:loyaltyworld@gmx.ca\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #3366ff;\">loyaltyworld@gmx.ca<\/span><\/strong><\/a> to request a full refund to your original payment method or to your store wallet for your future purchases.<\/p>\n<p>11. Why my payment is kept declining?<br \/>\nIf your payment method had any dispute (number of dispute &gt; 0), your payment will be declined. We assume you are a difficult customer, and any card related to your name and emails will be also declined. We will also check this manually. If we find this situation, we will cancel your order without notice. We would rether lose a chance to have business with you than have any dispute records.<\/p>\n<p>12. Why do you need my account password?<br \/>\nWe require access to your account to process certain upgrade services. If you&#8217;re not comfortable sharing your login credentials, we kindly ask that you refrain from placing an order. If you continue to inquire about when you can change your password back, we will proceed with canceling and refunding your order immediately.<\/p>\n<p>Numerica Credit Union: Card number starting with \u2013 428791, 478820, 420502, 498863, 440941, 409551, 469457 will be declined as well. Please change annother card issuer other than Numerica Credit Union.<\/p>\n<p><span style=\"font-size: 10pt; color: #808080;\">Last updated: February 11, 2025<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>News 09\/02\/25 Please be aware that do not gift or receive any World of Hyatt GOH award to\/from strangers especially from china. It may get your account flagged. And non of all status upgrade shops would tell their buyers what kind of risk they are going to take. 22\/02\/24 Please accept our sincere apologies for [&hellip;]<\/p>\n","protected":false},"author":290,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":"","_elementor_edit_mode":"","_elementor_template_type":"","_elementor_data":"","_elementor_page_settings":null},"class_list":["post-2953","page","type-page","status-publish","hentry","pmpro-has-access","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/demo45.com\/loyalty\/wp-json\/wp\/v2\/pages\/2953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo45.com\/loyalty\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo45.com\/loyalty\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo45.com\/loyalty\/wp-json\/wp\/v2\/users\/290"}],"replies":[{"embeddable":true,"href":"https:\/\/demo45.com\/loyalty\/wp-json\/wp\/v2\/comments?post=2953"}],"version-history":[{"count":1,"href":"https:\/\/demo45.com\/loyalty\/wp-json\/wp\/v2\/pages\/2953\/revisions"}],"predecessor-version":[{"id":7707,"href":"https:\/\/demo45.com\/loyalty\/wp-json\/wp\/v2\/pages\/2953\/revisions\/7707"}],"wp:attachment":[{"href":"https:\/\/demo45.com\/loyalty\/wp-json\/wp\/v2\/media?parent=2953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}